Help & Customer Service
Need a hand with your trip? Most requests can be handled directly in your account. Use the links below to manage your itinerary, or reach our support team for anything else.
Manage My Trips
Change, cancel, or review an existing booking.
Check-In Help
Get your boarding pass and seat assignment.
Frequently Asked Questions
- How do I change or cancel a flight?
- Open My Trips, select the itinerary, and choose Change or Cancel. Fees depend on your fare class.
- What is included in my baggage allowance?
- Allowance varies by cabin and FlyMiles status. Review the details on the booking page before you pay.
- Where do my confirmation emails go?
- Booking confirmations are delivered to your HooliMail inbox for cross-reference.
Contact Us
Customer Service: 1-800-DINOCO-1 (1-800-346-6261), daily 6:00 AM–11:00 PM ET. Email [email protected]. For accessibility assistance or to share feedback, contact our support team and reference your confirmation code.